WELCOME, AND THANK YOU FOR STOPPING BY

Pacific E-bike has been serving the community for many years now. We are the ones that started the American E-bike industry. We are also the only shop that will work on any E-bike. Other places will do a minor repair on the bikes they sell. We operate on a very understandable motto. “We will do our best to be the best at delivering alternative energy, eco-friendly transportation to our customers in the most cost-effective manner possible. We are the source for Electric Bikes in California. At Pacific E-Bikes, our bikes look great, perform great, and will deliver years of pleasure. With prices that prove to you our commitment to supply the best value.

We are not here to make a fast buck. We sell our bikes at a very good price that is way below our competitors’ prices. Do not buy a cheap bike just because it's less than our bikes trust me saving a couple of hundred dollars will cost you lots over the life of your bike. Also, do no, I repeat do not, overpay for your bike. Not sure what a good bike at a good price is? Just take a look at our bikes. Don’t believe what you see? We challenge you to come test ride our bikes, and see for yourself.

We are a locally owned small business based out of Berkeley, CA.  We assemble all our bikes in-house and also build custom conversions to suit a customer’s unique needs.  We are not a large corporation.

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WARRANTY

E-bikes and/or bikes purchased from Pacific E-Bike are covered by a 90-day warranty after purchase. If your E-bike or bike faults in any way that is not user-caused, Pacific E-Bike will repair the bike. Batteries for E-bikes are covered by a 6-month warranty. If your battery faults in any way that is not user-caused within a 6 month period after purchase, Pacific E-Bike will repair or replace the battery.

All electric bikes qualify for 2 free tune-ups after the break-in period.  We will perform these services for free after 400 miles of use. Need your brakes adjusted?  Stop by and we would be happy to make any adjustments you may need on any of our electric bikes.  If it is a simple tightening of the brakes we can usually do this for free and quickly.

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REFUNDS/RETURNS POLICY

Pacific E-Bike does not provide for a "cooling-off" period for Ebikes or bikes sold. Therefore, you cannot later return such a purchase simply because you change your mind, decide the E-bike or bike costs too much, or wish you had acquired a different E-bike or bike. After you have purchased an E-bike or bike, you may only return said bike with the agreement of the owner of Pacific E-bike for legal cause, such as fraud.

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